FAQ
How to check my subscription
* please be sure if you’ve already purchased the app with your current account
iOS
1. Go to Settings > Tap [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
3. Scroll to Subscriptions, then tap it.
4. If you have an active Online Piano Atlas subscription you will see the Online Piano Atlas, OPA subscriptions, Yearly or Monthly and the next billing date. Next billing date refers to the date until your subscription is active and on which a subscription will get renewed.
Important note: we also offer another option for iOS users. You can subscribe to the Online Piano Atlas web version, the Piano Age Calculator, at any time. This works like an app on all devices (phone, laptop, computer), so you no longer need to worry about changing phones or wanting to use the app on a computer. The database is the same, so you will only benefit from switching. You can register here:
https://www.pianoagecalculator.com/
Android
1. Open the Google Play Store on your Android phone or tablet
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu > Subscriptions.
4. Select the OPA subscription and check your next billing date.
Next billing date refers to the date until your subscription is active and on which a subscription will get renewed.
Please note: when your current subscription expires, please do not start a new subscription in the Google Play Store. We offer another option for Android users. Please read this notice: https://www.pianoagecalculator.com/for-android-users
I have an active subscription, but asking to purchase again
* please be sure if you’ve already purchased the app with your current account and you have an active subscription
iOS
1. Open the app, choose any brand
2. Tap OK in the pop-up window asking for a subscription
3. Scroll down the packages page, tap RESTORE PURCHASE. Wait until confirmation, close and reopen the app
4. If the issue still persists, delete the app from your phone, and reinstall it from the App Store
5. Open the app, and repeate the steps 1,2,3
6. If the issue still persists, please contact us
Important note: we also offer another option for iOS users. You can subscribe to the Online Piano Atlas web version, the Piano Age Calculator, at any time. This works like an app on all devices (phone, laptop, computer), so you no longer need to worry about changing phones or wanting to use the app on a computer. The database is the same, so you will only benefit from switching. You can register here:
https://www.pianoagecalculator.com/
Android
Please note: when your current subscription expires, please do not start a new subscription in the Google Play Store. We offer another option for Android users. Please read this notice: https://www.pianoagecalculator.com/for-android-users
I have a new phone, how to activate my subscription?
* please be sure if you’ve already purchased the app with your current account and you have an active subscription
iOS
1. Open the app, choose any brand
2. Tap OK in the pop-up window asking for a subscription
3. Scroll down the packages page, tap RESTORE PURCHASE. Wait until confirmation, close and reopen the app
Important note: we also offer another option for iOS users. You can subscribe to the Online Piano Atlas web version, the Piano Age Calculator, at any time. This works like an app on all devices (phone, laptop, computer), so you no longer need to worry about changing phones or wanting to use the app on a computer. The database is the same, so you will only benefit from switching. You can register here:
https://www.pianoagecalculator.com/
Android
Please note: when your current subscription expires, please do not start a new subscription in the Google Play Store. We offer another option for Android users. Please read this notice: https://www.pianoagecalculator.com/for-android-users
How to cancel my subscription?
iOS
1. Go to Settings > Tap [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
3. Scroll to Subscriptions, then tap it.
4. Tap the OPA subscription, and choose cancel
5. When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.
Android
1. Open the Google Play Store on your Android phone or tablet
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu > Subscriptions.
4. Select the OPA subscription and tap Cancel subscription.
5. When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.